Builder. Strategist.
Problem solver.
I’m Devon Stone, a SaaS implementation and operations professional based in Vestavia Hills, Alabama. I specialize in deploying complex software in demanding environments, building the operational systems around it, and making sure the people using it are set up to succeed, from initial onboarding through long-term adoption.
Spending the last several years inside a fast-growing legal technology SaaS company was one of the most formative experiences of my career. Working across QA, client analytics, implementation, and engineering gave me a complete picture of how software companies grow and where they tend to break. I built broad product and business knowledge along the way, and became someone leadership and internal teams could bring into almost any problem and trust to figure it out.
Part of that work involved partnering directly with law firms, using product and platform data to help them better understand their client experience, identify workflow gaps, and build stronger operational processes. While that work happened in legal tech, the core of it was really about understanding how people, systems, and processes interact, then finding practical ways to make them work better. That’s the kind of problem-solving I’m most drawn to, whether it lives inside software or the broader operations of a business.
When I'm not in front of a screen, I build acoustic guitars by hand. The patience and attention to detail transfer more than you might expect.
Years in tech
Firm implementations
Companies shaped
Selected work
Cross-functional SaaS delivery program
Managed a portfolio of 80+ law firm implementations at Case Status, sitting at the intersection of product, engineering, and client operations. Formalized a 4-phase implementation methodology spanning onboarding, configuration, rollout, and transition, bringing structure and repeatability to a fast-moving SaaS delivery function with measurable results in adoption and client satisfaction.
Optimization consulting for law firms
Worked directly with law firms to analyze platform data, surface gaps in client satisfaction, and redesign internal workflows from a client-first perspective. Helped firms move from gut-feel decisions to measurable improvements they could actually track over time.
End-to-end test automation framework
Designed and built a Playwright-based automation suite at Case Status covering web, iOS, and Android. Turned a manual regression process into a reliable automated pipeline running across weekly release sprints.
API testing environment & documentation
Built and maintained a structured Postman testing environment across Case Status's full API surface, enabling consistent coverage, faster debugging, and a shared reference for engineering and QA teams.
Experience
View resumeExperience
Senior Implementation Manager (Contract)
Case Status · Remote
Returning as a senior contractor to lead high-priority firm implementations and support implementation operations across a growing SaaS client base. Drawing on deep platform and product knowledge to accelerate onboarding timelines, resolve complex client challenges, and contribute to team delivery standards.
QA Specialist → Implementation Manager → Optimization Consultant
Case Status · Remote
Progressed through three roles at a high-growth legal technology SaaS company. Managed a portfolio of 80+ law firm implementations, formalized a 4-phase implementation methodology, built the Playwright test automation framework, and contributed across 49 QA sprints covering web, iOS, and Android.
Network Systems Engineer
Abacus Technologies · Birmingham, AL
Served as technical manager for a major client environment, balancing infrastructure support, project coordination, troubleshooting, and security-minded system improvements.
IT Technical Support
BMSS · Birmingham, AL
Provided technical support to 200+ end users and administered core systems including Active Directory, Microsoft 365, Exchange, and Azure-related services.
Skills
Implementation & Operations
- SaaS platform onboarding & rollout
- 4-phase implementation methodology
- Requirements gathering & scoping
- Change management & adoption support
- Client onboarding & training
- Workflow analysis & design
- Data migration
- Process design & optimization
- Cross-functional project delivery
Leadership & Communication
- Client-facing delivery
- Stakeholder management
- Portfolio oversight
- Team training & development
- Problem diagnosis & escalation
Quality Assurance
- End-to-end test automation
- Manual & exploratory testing
- Regression & smoke testing
- Web, iOS & Android QA
- Bug tracking & triage
Tools & Platforms
- Playwright & Postman
- Jira & Linear
- HubSpot & Vitally
- Google Workspace & Microsoft 365
- Excel & Google Sheets
- Vercel, GitHub & AWS
- Sentry
- ChatGPT & AI-augmented workflows
Legal Tech Platforms
- Filevine
- Clio
- MyCase
- CASEpeer
- Litify
- MerusCase
- Docketwise
- Neos
- SmartAdvocate
Education
Let's build
something great.
Have an opportunity, a project, or just want to connect? Reach out directly or send a message.