Builder. Strategist.
Problem solver.
I’m Devon Stone, a Forward Deployed Engineer (Legal Engineer) based in Vestavia Hills, Alabama. I embed with enterprise SaaS accounts to launch complex integrations, drive adoption of AI-powered features, and build the operational systems and AI-augmented playbooks that make implementations stick, from initial onboarding through long-term adoption.
Spending the last several years inside a fast-growing legal technology SaaS company was one of the most formative experiences of my career. Working across QA, client analytics, implementation, and engineering gave me a complete picture of how software companies grow and where they tend to break. I built broad product and business knowledge along the way, and became someone leadership and internal teams could bring into almost any problem and trust to figure it out.
Part of that work involved partnering directly with law firms, using product and platform data to help them better understand their client experience, identify workflow gaps, and build stronger operational processes. While that work happened in legal tech, the core of it was really about understanding how people, systems, and processes interact, then finding practical ways to make them work better. That’s the kind of problem-solving I’m most drawn to, whether it lives inside software or the broader operations of a business.
When I'm not in front of a screen, I build acoustic guitars by hand. The patience and attention to detail transfer more than you might expect.
Years in tech
Firm implementations
Companies shaped
Selected work
Embedded go-live acceleration for enterprise accounts
Pioneered a hands-on engagement model as a Forward Deployed Engineer (Legal Engineer) at Case Status, working inside client environments to clear technical blockers in real time. In one engagement, transformed a 1,400-case data backlog into a prioritized, color-coded worklist cross-referenced against the client's case management system, enabling the client to clear 850 cases in a single session and launch on schedule, with production sync issues diagnosed and fixed live on the call.
AI-augmented operational playbooks
Designed repeatable, AI-augmented workflows that convert one-off customer fixes into standardized delivery assets, including automated exception report generation and triage, data quality analysis, and go-live readiness sequences. Built to compound: each account engagement produces a reusable playbook that shortens the next implementation.
Cross-functional SaaS delivery program
Managed a portfolio of 80+ law firm implementations at Case Status, sitting at the intersection of product, engineering, and client operations. Formalized a 4-phase implementation methodology spanning onboarding, configuration, rollout, and transition, bringing structure and repeatability to a fast-moving SaaS delivery function with measurable results in adoption and client satisfaction.
Optimization consulting for law firms
Worked directly with law firms to analyze platform data, surface gaps in client satisfaction, and redesign internal workflows from a client-first perspective. Helped firms move from gut-feel decisions to measurable improvements they could actually track over time.
End-to-end test automation framework
Designed and built a Playwright-based automation suite at Case Status covering web, iOS, and Android. Turned a manual regression process into a reliable automated pipeline running across weekly release sprints.
API testing environment & documentation
Built and maintained a structured Postman testing environment across Case Status's full API surface, enabling consistent coverage, faster debugging, and a shared reference for engineering and QA teams.
Experience
View resumeExperience
Forward Deployed Engineer (Legal Engineer)
Case Status · Remote
Customer-facing engineer embedded with enterprise SaaS accounts, bridging the gap between product, engineering, and customer success. Work directly inside client environments to launch complex integrations, eliminate technical blockers in real time, and drive measurable adoption of AI-powered features after go-live. Operate as a trusted advisor to client leadership, using the implementation process to surface operational gaps and guide the structural decisions that technology alone can't fix. Turn one-off solutions into repeatable, AI-augmented playbooks that cut onboarding timelines and protect revenue retention.
Senior Implementation Manager (Contract)
Case Status · Remote
Returning as a senior contractor to lead high-priority firm implementations and support implementation operations across a growing SaaS client base. Drawing on deep platform and product knowledge to accelerate onboarding timelines, resolve complex client challenges, and contribute to team delivery standards.
QA Specialist → Implementation Manager → Optimization Consultant
Case Status · Remote
Progressed through three roles at a high-growth legal technology SaaS company. Managed a portfolio of 80+ law firm implementations, formalized a 4-phase implementation methodology, built the Playwright test automation framework, and contributed across 49 QA sprints covering web, iOS, and Android.
Network Systems Engineer
Abacus Technologies · Birmingham, AL
Served as technical manager for a major client environment, balancing infrastructure support, project coordination, troubleshooting, and security-minded system improvements.
IT Technical Support
BMSS · Birmingham, AL
Provided technical support to 200+ end users and administered core systems including Active Directory, Microsoft 365, Exchange, and Azure-related services.
Skills
Forward Deployment & AI
- Embedded customer engineering
- Live technical diagnosis & resolution
- CMS integration & sync troubleshooting
- AI feature adoption & enablement
- AI-augmented workflow design
- Runbook & playbook development
- Trusted advisor to client leadership
- Go-live acceleration & launch management
- Data cleanup & exception report triage
Implementation & Operations
- SaaS platform onboarding & rollout
- 4-phase implementation methodology
- Requirements gathering & scoping
- Change management & adoption support
- Client onboarding & training
- Workflow analysis & design
- Operational gap analysis
- Data migration
- Process design & optimization
- Cross-functional project delivery
Leadership & Communication
- Client-facing delivery
- Stakeholder management
- Portfolio oversight
- Team training & development
- Problem diagnosis & escalation
Quality Assurance
- End-to-end test automation
- Manual & exploratory testing
- Regression & smoke testing
- Web, iOS & Android QA
- Bug tracking & triage
Tools & Platforms
- Playwright & Postman
- Jira & Linear
- HubSpot & Vitally
- Google Workspace & Microsoft 365
- Excel & Google Sheets
- Vercel, GitHub & AWS
- Sentry
- Claude & MCP integrations
- SQL & data analysis
- ChatGPT & AI-augmented workflows
Legal Tech Platforms
- Filevine
- Clio
- MyCase
- CASEpeer
- Litify
- MerusCase
- Docketwise
- Neos
- SmartAdvocate
Education
Let's build
something great.
Have an opportunity, a project, or just want to connect? Reach out directly or send a message.